1. Customer Responsibility

It is the customer’s responsibility to ensure that all information provided to Schweiztourism Thangavel, whether by themselves or someone else on their behalf, is complete and accurate. This includes:
    •    Pickup address
    •    Date & Time
    •    Name
    •    Phone Number
    •    Email Address

2. Prevention of Carriage

Schweiztourism Thangavel reserves the right to refuse carriage if the provided information is incorrect or incomplete.

The maximum number of passengers and pieces of luggage for a specific vehicle is an estimate based on factors such as passenger and luggage size and weight. These estimates are not binding. The driver has the right to refuse passengers or luggage if they believe it compromises space and safety conditions. If carriage is not possible due to this reason, the full payment remains applicable under the agreed transport arrangement.

3. Cancellation Policy – Transfer Services & Hourly Bookings

For transfer services, cancellation is free of charge if requested within the following timeframes before the agreed pickup time:
    •    Mercedes E-Class, Mercedes V-Class, Mercedes S-Class: At least 6 hours before pickup.
    •Mercedes Sprinter 16pax & coaches 50 pax (in Zurich): At least 12 hours before pickup.

Cancellations must be submitted via email only.

4. No-Shows & Delays

No-Shows Without Cancellation
If a customer does not cancel their booking and fails to show up, they forfeit their right to carriage. However, the full payment for the ride remains due.

Definition of a No-Show:
    •    A ride is considered a no-show if the passenger has not arrived within 30 minutes after the agreed pickup time at the designated location.
    •    For airport pickups, a no-show applies if the passenger has not arrived within 60 minutes after the agreed pickup time. If the flight is delayed or arrives earlier, the scheduled pickup time will be adjusted accordingly.

In all no-show cases, the ride must be paid in full, but additional waiting charges will not apply.

5. Passenger Behavior in the Vehicle

While traveling with Schweiztourism Thangavel, the following behavioral guidelines must be followed:
    •    All passengers must adhere to local Road Traffic Act regulations, especially regarding seatbelt usage.
    •    Passengers must follow the driver’s instructions at all times to ensure safety.
    •    It is prohibited to:
    •    Open vehicle doors while in motion.
    •    Throw objects from the vehicle.
    •    Extend body parts outside the vehicle.
    •    Shout from the vehicle.
    •    If passengers wish to use any in-car facilities, they must first receive instructions from the driver.
    •    Smoking is strictly prohibited inside the vehicle. Violation will result in a charge for cleaning costs and business loss due to vehicle downtime.
    •    Food consumption is discouraged inside the vehicle.
    •    Alcoholic beverages may only be consumed with prior approval from the company.

6. Waiting Time for Transfers
    •    For airport pickups, no additional charges apply for up to 60 minutes of waiting after the agreed pickup time. If the flight is delayed, the pickup time will be adjusted accordingly.
    •    For non-airport pickups, no additional charges apply for up to 30 minutes of waiting after the agreed pickup time.
    •    Any additional waiting time will incur a flat-rate charge.

7. Additional Kilometers for Hourly Bookings

Hourly bookings include 20 kilometers per hour as specified in the booking form or agreed upon via phone. Additional kilometers will incur extra charges as follows:
    •    Mercedes-Benz E-Class: 2.5CHF per additional km
    •    Mercedes-Benz V-Class: 3CHF per additional km
    •    Mercedes-Benz S-Class: 3.5 CHF per additional km
    •    Mercedes-Benz Maybach: 5CHF per additional km
    •    Mercedes-Sprinter Minibus: 4.5CHF per additional km

8. Flight Delays & Cancellations
    •    Schweiztourism Thangavel monitors flight schedules. If a flight is delayed by up to one hour, the pickup time will be automatically adjusted.
    •    If a flight is delayed for more than one hour, the company reserves the right to release the driver and reschedule the pickup for the next available time.
    •    If a flight is canceled, the company has the right to release the driver and claim payment from the client. An invoice will be provided so that customers can request reimbursement from their airline or travel insurance.

9. Changes to Reservations

Changes to bookings must be requested via email, phone, or fax. These changes must be reviewed by the transfer operator and confirmed via email.
Any modifications that result in an increased transfer cost must be covered by the customer.

10. Vehicle Class, Model & Upgrades

Customers may select from different vehicle classes, such as:
    •    Business Class
    •    Business Van/SUV
    •    First Class

Depending on availability, a free upgrade may be possible (e.g., from Business Class to Business Van or First Class).